What is Nutrisystem?
I really do appreciate that this program exists. They are very nice and very knowledgeable. The food contains no trans fats, and it's low in sodium. There are only a few things that are tolerable, and even if you customize your order you will get extremely tired of eating those same things over and over. Some of the common ingredients in Nutrisystem prepackaged meals include:. However, your weight loss will be more effective and sustainable if you incorporate a consistent exercise regimen. We completely understand how this can throw someone off.
What You Can Eat and What You Can't
Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read.
I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program.
Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon.
This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email.
The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others.
I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out. Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave.
Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected.
I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.
Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.
We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor.
I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.
Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end.
I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you.
We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good.
The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program.
We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived.
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Yes No Did you find that information valuable? The company is owned by the Nutrisystem, Inc. The company as a whole has been widely regarded for its great customer service. When looking at their Consumer Affairs page you can see a dialogue that the customer service team has with any and all kinds of opinions and concerns. For any questions there is a comment listed where a representative asks the person involved to contact them directly, either via an email correspondence or via phone.
Overall it appears the company is effective at handling any customer questions quickly. Support your weight loss goals by finding out more about the Nutrisystem Diet. Overall there are many reviews online from satisfied users. On Consumer Affairs they have a total of 2, reviews currently, with many giving a satisfactory rating. Customers were often pleased with their results, and said it helped them make better food choices when they either ate out, or when they cooked food at home.
Achieve sustained weight loss results by trying the Nutrisystem Diet. The strategy is fairly simple, as pre-packaged meals are offered which are lower in calories. This makes it easy to diet without having to meal prep and count calories.
This simplifies eating which is the most important part of a diet. There are many kinds of snacks, full meals, beverages, and more. This is why the highest rated diet plan of the year was found to be the Nutrisystem Diet. It can help one lose weight with ease as it takes away the need to count calories, weighing and scaling foods and keeping food logs which can take the enjoyment out of eating.
Its a very good portion control diet with large selection of food. Like with any diet if you stick with it it will work. The customer service on the other hand is not that great.
It takes at least 30 mins to get someone on the phone to resolve an issue. In my case I called to find out when part of my order will be shipped and representative decided to cancel my order without letting me know but charged my CC full amount.
Very unhappy with the experience. After my second delivery, I needed to cancel my Nutrisystem program with the intentions of resuming the program sometime later in the year.
I called on April 27, to cancel and spoke with a guy named Anton sp? Anton gave me a really hard time. He asked a lot of questions, and I answered them. Anton said he had to ask the questions and that I should call back when I had more time to answer his questions.
I said no and that I wanted to cancel now. He got nasty and said I wasn't listening to him. So he asked another question. He said your program is cancelled. Then the phone went silent. There was about 2 minutes of silence. I feel like Anton was extremely unprofessional, rude, and deceptive. So Anton has made me not want to use Nutrisystem again.
I've lost twenty pounds and more to go. It's an easy program to follow if you have the food. The company needs to send your full order at once or even a day or two apart to be able to follow their program. They send frozen first and your lucky to get your packaged products 5 or 6 days later. Separate warehouses or not, each part of your order should ship around the same time. Lost ten pounds so far. I love the ease and convenience of it.
I recommend going for the highest level option and getting the frozen foods. The shelf stable breakfasts and lunches are good, but the shelf stable dinners are mostly inedible, mushy pasta in pouches and pizzas resembling lunchables. The program is costly enough, so go the extra and get the frozen stuff.
Nutrisystem has helped me to lose 40 lbs, still have 40 more to lose. It is such a blessing to have the food prepared and quick to cook, especially when I am struggling with a craving or emotional eating. More than weight loss it is teaching me about myself and how to eat for my body.
I just love Nutrisystem! Follow their simple plan and you will lose weight. I lost 6 pounds in week 1. Remember to do your part This plan works if you work it. I am only on day one and wondering if I'll be able to continue on this plan. I don't consider muffins and bars valid substitutions for a meal not to mention the taste of the aforementioned items.
Marie, please check out the taste of this food. I have been on NS for 11 months and have lost 41 lbs. Yes, that is slow, but it is working for me and my son just recently joined this month.
Love most of food, especially the breakfast waffles. Very bad, read small print everywhere on each page of very confusing terms and conditions, continue to be charged even though i stopped my order. Honestly the food is ok but I already lost 10 pounds in two weeks. There is just something great about the convenience and calorie control.
I def recommend trying it. I'm having a hard time with the taste of the food but I'm going to move forward and do the best I can. I was really excited to try this out after I ordered it.
The food that I ordered actually liked. Also, they did not tell me what to eat. The first week was really difficult for me because of the portions but I though, this is what I'm supposed to eat.
The taste of the food tasted okay. What really got to me is when one of my coworkers informed me that you could but their products in Walmart and Dollar Tree. That really up-set me. I wasted so much money and you could have bought this for cheaper.
Additionally, after the first week all my food started tasting the same. Even if I had a meal that consisted of just cheese, it all tasted like tomato. I made a mistake when I first received the box of food and did not look at my order list.
I discovered that I ordered different things and they substituted most of those foods. I have lost two pounds in one week. I still have a 3 more weeks to go and I'm dreading it. I'm sticking to it only because I wasted so much money. I would not recommend this product to anyone. I would rather buy Jenny Craig!! I am 5 days in and haven't lost an ounce.
Am following program to the letter The 1st month it was great. I lost 11 lbs. Still walking , steps per day and eating Nutrisystem. Not pleased so far this month. Not working, Good luck. I have reached my weight loss goals!